HELP
GENERAL
1. What is My Blue Pie Music?2. What do I need to use the My Blue Pie Music service?
3. How old do I have to be to use My Blue Pie Music?
4. Can my cousin in Italy buy songs from you?
5. Where do I get support, or how do I contact you?
AUDIO FILES
6. What audio formats do you provide?7. What is DRM?
8. What is a MP3?
10. How do I play MP3s on my computer?
11. What portable devices can play MP3s?
PAYMENT
12. How much does it cost?13. How do I pay?
14. What if I don't like the song once I buy it... can I get a refund?
DOWNLOADING AUDIO
15. How fast does my connection need to be to download songs from My Blue Pie Music?16. What if my connection drops in the middle of my download? Or what if I don't download it right away?
17. What if I download a song and it is defective?
My Blue Pie Music is the premiere digital download destination for the best new independent music.
2. What do I need to use the My Blue Pie Music service?
A computer with an internet connection and a web browser that supports JavaScript. Browsers known to work with our service include Internet Explorer, Netscape, Mozilla, Opera, Safari, Galeon, Epiphany and Konqueror.
3. How old do I have to be to use My Blue Pie Music?
13 years old.
4. Can my cousin in Italy buy songs from you?
You must have a valid US credit card to purchase music from My Blue Pie Music.
5. Where do I get support, or how do I contact you?
See the contact page for specific contact information. If you need support or technical help, contact support@mybluepiemusic.com.
6. What audio formats do you provide?
Every track on My Blue Pie Music is available in MP3 format.
All MP3s are encoded at 192
kbps variable bit rate (VBR).
DRM stands for Digital Rights Management. DRM
restricts the number of times you can burn a song you have downloaded
or transfer that song to another computer.
ALL of the music on My Blue Pie Music is DRM-free.
There are no technology imposed usage restrictions on
the files you download. You can listen to the files you download
however you like as long as it's for your own personal use.
While you won't find DRM on My Blue Pie Music, all of the songs
we sell are still works protected by copyright law and we ask that you respect
that. So if one of your
friends wants a copy
of something you downloaded, do
us and the artists you support a favor and tell them to go buy a copy here.
MP3 is the file extension for MPEG, audio layer
3. Layer 3 is one of three coding schemes (layer 1, layer 2 and layer
3) for the compression of audiosignals. Layer 3 uses perceptual
audio coding and psychoacoustic compression to remove all superfluous
information (more specifically, the redundant and irrelevant parts
of a sound signal. The stuff the human ear doesn't normally hear anyway).
It also adds a MDCT (Modified Discrete Cosine Transform) that implements
a filter bank, increasing the frequency resolution 18 times higher
than that of layer 2. The result in real terms is layer 3 shrinks
the original sound data from a CD (with a *bitrate of 1411.2 kilobits
per one second of stereo music) by a factor of 12 (down to 112-128kbps)
without sacrificing sound quality. *Bitrate denotes the average number
of bits that one second of audio datawill consume.
Because MP3 files
are small, they can easily be transferred across the Internet. Controversy
arises when copyrighted songs are sold and distributed illegally
off of Web sites. On the other hand, musicians may be able to use this
technology to distribute their own songs from their own Web sites
to their listeners, thus eliminating the need for record companies.
Costs to the consumer would decrease, and profits for the musicians
would increase.
Source: http://www.webopedia.com
10. How do I play MP3s on my computer?
You will need a digital audio player such as Winamp for Windows (download it here), Whamb for Mac OS X (download it here) or XMMS for Linux. Apple's iTunes is also available for both Mac and PC (download it here)
11. What portable devices can play MP3s?
The MP3s that you have downloaded from Audio Lunchbox are compatible with most portable MP3 players.
Most individual songs are $.99 cents and most full-length albums are $9.99. We also have subscription programs and you can find out more details about those by visiting http://www.mybluepiemusic.com/subscriptions
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and PAYPAL. You may also use an Audio Lunchbox Lunch Card or Gift Card. Ala-carte tracks are .99 cents and ala-carte albums are $9.99 or less.
14. What if I don't like the song once I buy it... can I get a refund?
All sales are final. Before you click purchase on the final confirmation page, make sure that what you're about to order is correct. We have a NO REFUND POLICY.
15. How fast does my connection need to be to download songs from My Blue Pie Music?
Any connection will work. Most of our files are typically 3 megs, which will take approximately 14 minutes to download on a 28.8 dial-up, 7 minutes on 56.6 dial-up, and less than one or two minutes on broadband.
16. What if my connection drops in the middle of my download?
Not to worry. We give you a 24 hour timeframe to download the tracks. Just re-connect, login, go to DOWNLOADS and grab it again. Simple as that.
17. What if I download a song and it is defective?
We do everything we can to make sure our audio is perfect, but in the rare occasion that you download a defective track, please email support@mybluepiemusic.com and one of our customer service representatives will contact you within 24-48 hours and send you a new file to resolve the issue.
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